The Dale Carnegie Human Relations Principles
How to Enlist The Trust and Cooperation of Others
Leading Change without Resistance Or Resentment
- Begin With Praise And Honest Appreciation.
When we acknowledge the value a person has to our organization, we establish a positive tone for open communication.
- Call Attention To People’s Mistakes Indirectly.
This creates an environment that keeps associates from becoming defensive.
- Talk about Your Own Mistakes Before Criticizing The Other Person.
This concept eliminates barriers and helps others to be more open to our coaching.