The Dale Carnegie Human Relations Principles
How to Enlist The Trust and Cooperation of Others
- The Only Way To Get The Best Of An Argument Is To Avoid It: An argument is 90% emotion and 10% nonsense. A mature professional avoids arguments.
- Show Respect For The Other Person’s Opinion. Never Say, “You’re Wrong”: Avoid making others defensive. It shrinks the channels of communication. Simply ask why they feel the way they do.
- If You Are Wrong, Admit It Quickly And Emphatically: This disarms conflict and opens up lines of communication.