The Dale Carnegie Human Relations Principles
How to Enlist The Trust and Cooperation of Others
- The Only Way To Get The Best Of An Argument Is To Avoid It: An argument is 90% emotion and 10% nonsense. A mature professional avoids arguments.
- Show Respect For The Other Person’s Opinion. Never Say, “You’re Wrong”: Avoid making others defensive. It shrinks the channels of communication. Simply ask why they feel the way they do.
- If You Are Wrong, Admit It Quickly And Emphatically: This disarms conflict and opens up lines of communication.
- Begin In A Friendly Way: If we aren’t open and friendly, winning people to our way of thinking is nearly impossible.
- Get The Other Person Saying “Yes, Yes” Immediately: It’s important to begin by agreeing on something. Then the challenging ideas are more easily accepted.
- Let The Other Person Do A Great Deal Of The Talking: Not only will the person share information, but he or she might “talk themselves” into cooperating.
- Let The Other Person Feel That The Ideas Is His Or Hers: What is right, not who is right, is most important. By following this principle, we build another person’s confidence and willingness to share ideas and strengthen the team.
- Try Honestly To See Things From The Other Person’s Point Of View: The other person’s point of view may be clearer than ours. Learn what you can from other points of view.
- Be Sympathetic With The Other Person’s Ideas And Desires: Being understanding and sympathetic is a sure way of keeping channels of communication open.
- Appeal To The Nobler Motives: Most people will work very hard for ideals and the higher aims of the organization if they know what they are and how they apply in a particular situation.
- Dramatize Your Ideas: A unique idea should have a unique package. Use creative approaches to help sell your ideas.
- Throw Down A Challenge: Most of us have a competitive side. Challenging others to action often produces unexpected positive results.